At Bikrom Sports, we value your trust and are committed to providing a safe, reliable, and customer‑friendly shopping experience. Our support and policy guidelines are designed to ensure transparency, fairness, and satisfaction for every customer.

Order & Delivery Policy

• Nationwide Delivery: We deliver across Bangladesh with standard and express options.

• Order Tracking: Customers can track their orders directly from our website.

• Bulk Orders: Special arrangements available for schools, clubs, and corporate clients.

Return & Exchange Policy

• 15‑Day Return Window: Products can be returned or exchanged within 15 days of purchase.

• Condition: Items must be unused and in original packaging.

• Refunds: Processed within 7 working days after inspection.

Payment Policy

• Flexible Options: Cash on Delivery, Online Payment, and Bank Transfer.

• Secure Transactions: All online payments are protected with SSL encryption.

Customer Support

• Hotline Service: Dedicated support team available during business hours.

• Email Assistance: Quick responses to queries, complaints, and feedback.

• FAQ Section: Common questions answered for easy self‑service.

Privacy & Security Policy

• Data Protection: Customer information is kept confidential and never shared with third parties.

• Secure Checkout: Industry‑standard encryption ensures safe transactions.

• Account Safety: Customers are encouraged to use strong passwords and update them regularly.