At Bikrom Sports, customer satisfaction is our top priority. We want you to shop with confidence, knowing that our return and refund process is simple, fair, and transparent.

Return Policy

• Eligibility: Products can be returned within 15 days of purchase.

• Condition: Items must be unused, unwashed, and in their original packaging.

• Non‑Returnable Items: Customized jerseys, personalized products, and clearance items are not eligible for return.

• Exchange Option: Customers may exchange products for size, color, or alternative items of equal value.

Refund Policy

• Refund Method: Refunds are processed via the original payment method (Cash on Delivery, Online Payment, or Bank Transfer).

• Processing Time: Refunds are completed within 7 working days after inspection of returned items.

• Partial Refunds: If items are returned in damaged or incomplete condition, partial refunds may apply.

• Shipping Costs: Delivery charges are non‑refundable unless the product was defective or wrongly delivered.

How to Request a Return

1. Contact our Customer Support Team via hotline or email.

2. Provide your order number and reason for return.

3. Our team will guide you through the return process and arrange pickup or drop‑off.